I did not get my emailed PDF tickets
Tickets can also be downloaded directly from the PROticket Website if you did not receive your email PDF tickets. Access your account page and select the My Tickets page where your active PDF tickets can be downloaded.
I have lost my password
Please visit the Lost Password
page to have a new password generated and emailed to you. We recommend changing your password after the new one is sent to you.
How do I collect my tickets
When purchasing a ticket you will be given ticket retrieval options. Please select the appropriate method.
You can pickup your ticket(s) from the PROticket Agency you purchased it from. Or at the Event's Prebooked Ticket Collection Office. Or you can print your ticket at home. Or have your ticket sent to you by standard mail, registered mail, or overnight express mail (note an extra costs for delivery will apply).
How do I contact PROticket
Please visit the Contact Information
page for details on contacting PROticket.
How do I get a refund for purchased tickets
As PROticket is not the event organiser it does not have the right to refund tickets.
PROticket does not have a refund policy per se, as each cancelled or rescheduled event must be taken in its own right under its own particular circumstances.
PROticket will take a fee for refunding tickets as a result of cancelled, interrupted or postponed events, not more than the sum of the ticketing fee and the transaction fee, charged in respect to all sales.
What if a show is cancelled
In the event the show is cancelled contact the PROticket Call Center on 1300 12 10 12 for refund procedures.
How do I find a venue
Venue details are listed on the PROticket venues page.
How do I unsubscribe from the PROticket Newsletter
To unsubscribe from the PROticket Newsletter please visit your Account Edit page where you can change your active subscriptions.